Comprehensive Healthcare Support Services in FL

We specialize in streamlining operations for healthcare agencies. Whether you’re struggling with reimbursements, juggling patient schedules, or feeling stretched thin — our expert team delivers proven systems and supports that scale with your business. We don’t just keep things running — we help you grow.

1. We're constantly missing referrals or losing patients due to intake delays. Can you help?

Yes. Our Intake & Referral Management service ensures no opportunity slips through the cracks. We monitor referrals in real-time, follow up promptly with referral sources, and complete all intake requirements accurately and on time—so you can start care faster and keep relationships strong.

2. Our schedule is always a mess. Nurses are overbooked or underutilized.

We get it. That's why our Scheduling & Coordination team builds smart, patient-centered schedules that balance staff availability, minimize cancellations, and maximize billable hours. We even handle last-minute changes without the chaos.

3. Insurance verification is eating up hours of staff time. Can you take that off our plate?

Absolutely. We manage Insurance Verification & Pre-Authorizations from start to finish—so your staff can focus on care, not phone calls and portals. We verify coverage, check eligibility, and get auths submitted fast to avoid delays or denials.

4. Claims are getting denied, and we don’t even know why.

Denials cost time and money. Our Billing & Claims Management service ensures claims are coded, submitted, and followed up on properly. We handle denials and resubmissions for you—so you get paid faster, with fewer headaches.

5. We're falling behind on QA and OASIS reviews—it's putting us at risk.

That's where we come in. Our Quality Assurance (QA) experts and certified reviewers handle your OASIS Review process accurately and timely, reducing the risk of audit findings and improving your star ratings.

6. We don’t have in-house coders, and we’re not confident in our ICD-10 or CPT codes.

Our certified Medical Coding specialists will code your charts correctly and compliantly—improving claim acceptance and audit protection. We help you stay current with regulations and boost reimbursement.

7. We're behind on our PCR and ADR responses. Is that something you help with?

Yes. We manage Pre-Claim Review (PCR) and Additional Documentation Requests (ADR) submissions to ensure timely, complete responses—so your cash flow doesn't get interrupted by preventable denials or delays.

8. Our QAPI program feels like a checkbox exercise. Can you help us improve it?

Definitely. We provide QAPI Support that goes beyond compliance. We help you gather data, identify trends, and implement real improvements that enhance care quality, reduce errors, and strengthen your survey readiness.

9. Do you offer case management or follow-up support post-discharge?

Yes. Our Case Management & Follow-Up services include proactive patient monitoring, coordination with families and providers, and follow-through on care transitions—helping reduce readmissions and improve patient satisfaction.

10. What if we only need support with one area—can we customize your services?

Absolutely. We offer flexible, à la carte solutions or full-service packages based on your agency's needs and budget. Whether you need help just with billing or the full back-office—MedX is your partner, not just a vendor.

RELIEVING THE BURDEN. RESTORING THE FOCUS.

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